Refund Policy
How Personality Result handles paid report refunds, digital content delivery and withdrawal requests.
One-time static digital content
The Quick Snapshot (€9.99) and Professional Report (€39.99) are one-time static digital reports supplied with no tangible medium. They are delivered by unlocking access to the saved assessment result and making the static digital report and PDF download available.
AI content retention
AI-generated report and cover letter outputs are removed after 30 days. A refund request does not extend the AI content retention period, but purchase and paid-access records may remain where required.
EU withdrawal right
EU consumers usually have a 14-day withdrawal right for distance contracts. If you expressly consent before checkout to immediate delivery and acknowledge the loss of the withdrawal right once performance begins, that withdrawal right may no longer apply after access is unlocked or report delivery starts.
Static report and updates
The paid reports are static digital reports and do not include ongoing report updates. Before payment, you are asked to confirm separately that the report is delivered once and does not include ongoing updates; that confirmation is recorded with the contract confirmation.
No blanket no-refund rule
We do not simply say that refunds are never available. Refunds or payment corrections may be reviewed for a duplicate charge, paid but access was not unlocked, technical fault that prevents access, incorrect charge, unauthorized payment evidence, or any situation where a refund is required by law.
How to request review
Contact info@personalityresult.de and include your account email, payment date, amount, the result or report access problem, and any Stripe receipt, invoice or payment reference. If you cannot find the payment reference, send the account email and approximate payment time.
Processing time
We aim to acknowledge refund requests within 5 business days and complete the initial review within 14 business days after receiving the information needed to identify the payment and access record. Approved refunds are returned through the original payment method where possible.
Access after refund
If a refund is approved for a paid report, paid access may be revoked while the Free Initial Signal and legally required records may remain available or retained as needed.